07. Troubleshooting

FAQ

• Why the app can't authorize the user?
• How can I refresh app?
• How to obtain access token from app?

Why the app can't authorize the user?

The problem can be in App origin.

• check if the domain of your app is available on the server where the OpenPlatform is running
• you can modify openplatform.json file for each file by adding a value to origin with your IP addresses

How can I refresh app?

It's very easy, just perform F5 in OpenPlatform and focused app will be refreshed.

How to obtain access token from app?

+v4 allows Apps to access via Access Token. Just execute: https://youropenplatform/access/APP_ACCESS_TOKEN/?url=REDIRECT_URL and then OpenPlatform will perform a redirect to your url with auto-generated ?openplatform=TOKEN.

IMPORTANT: You need to allow Allow apps to access via Access Token in OpenPlatform Settings.